Factory Service
Department

 

Local Service
 


 

Factory Service

 




 

120 - DAYS FREE IN-HOME SERVICE PROGRAM *

>>>>Casablanca will provide free in-home service* for a period of 120 days from the date of purchase or installation. Casablanca Fan Company provides the most comprehensive service in the ceiling fan industry. Consumers receive outstanding support from a nationwide network of Authorized Service Centers. Casablanca's Factory Service Network is the oldest and the largest field service providing in-home service on ceiling fans in the industry. Please do not return the product to the dealer. If you have any questions or need assistance with installation or operation of your fan, please call our toll free number: 1-888-227-2178 and our consumer service department will gladly assist you.

>>>>Please take this precious opportunity and the advantage of this incredible and almost unbelievable in-home service that is available to you, our customer. It is offered absolutely for free by Casablanca Fan Company. It is so great that no other ceiling fan manufacturer offers this type of service in ceiling fan industry. We provide you with our trouble free and courteous service, which makes us very successful and professional. Your Casablanca fan will be serviced by our authorized and most qualified service technicians in the field represented by Casablanca. Again, take the advantage of this in-home, free of charge service that will free your precious time of uninstalling and carrying it to the dealer. Your time is very important to you and you can spend it in an affective and efficient way.

* IN-HOME SERVICE: Casablanca offers in-home service as follows:

>>>>Within the first 120 days from purchase or documented installation, Casablanca will send an authorized field service representative to repair or replace the part or parts deemed to be defective from the factory. Casablanca will not cover repairs caused by improper installation. After the 120 day period, the Consumer will be charged for the service call and labor. Casablanca will pay for all defective parts through the duration of the parts warranty.

>>>>Note: Service Centers are required to submit a Proof of Purchase with each warranty claim. The Consumer must provide a copy of the Proof of Purchase at the time of service.

>>>>If no in-home service is available, the consumer may send an in-warranty fan to Casablanca Fan Company, Pomona, California for repair. The fan must be packaged properly, shipped and include a copy of the Proof of Purchase. The fan will be repaired and returned at no charge to the consumer, freight prepaid.

For more information CONTACT:
Casablanca Consumer Affairs Department TOLL FREE at 1-888-227-2178 Monday through Friday 8:00am - 2:30pm PST.
Or E-mail us at
CustomerCare@casafanco.com
And for your convenience, you may also fax us at 1-909-629-3243


W A R R A N T Y ...P R O G R A M
For Products Purchased Effective January 2007:
 

WARRANTY

ALL CASABLANCA BRAND FANS

PORTABLE



LIGHTING

AIRFLOW BRAND FANS




www.CasablancaFanCo.com OR www.CasablancaFanRepair.com

File Name (2007WarrantyProgram1-11-2007.pmd) ras 1-11-2007

 

 

 


To Find a Service Center Near You
Call Toll Free: 1-888-227-2178