Do- It Yourself Repair

 

 

 

Factory Service
Department

 

 

Parts Listing
& Pricing


 
 

Trubleshooting
Your Fan


 
 
 
 
 

 

Troubleshooting Your Fan
(Advan-Touch©® Troubleshooting
)

Before Requesting Service: Please follow this troubleshooting guide before contacting Casablanca Consumer Affairs Department TOLL FREE at 1-888-227-2178 Monday through Friday 7:00am - 4:00pm PST. For your convenience, you may also fax us at 1-909-629-3243.

 
Advan-Touch™
TROUBLESHOOTING

Caring for Finishes: For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. A vacuum cleaner brush nozzle can remove heavier dust. Surface smudges or an accumulation of dirt and dust can easily be removed by using a mild detergent and slightly dampened soft cloth. An antistatic agent may be used, but never use abrasive cleaning agents. These will damage the finish. Painted and high-gloss blades may be cleaned in the same manner.

Blades: Wood finish blades should be cleaned with a furniture polishing cloth. Occasionally, a light coat of furniture polish may be applied for added protection and beauty.


Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features sealed bearings that are lubricated for life. Do not attempt to oil the motor.

Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit breaker before changing light bulbs. Replace bulbs with same type as removed from the fixture. Each fan is rated for a maximum TOTAL wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will burn out the fan electronics module and void the warranty.


PROBLEM POSSIBLE REMEDIES  

FAN WILL NOT START

 

 

.

•Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making sure the power is turned off during this inspection.
•Pin connectors are not making good contact. Check the connections in the switch housing and under the top cover.
•Battery weak - install fresh Alkaline battery.
•Fan receiver defective - replace.
•Check the frequency setting: Turn power off, at the circuit breaker, only for the fan not functioning for at least 5 seconds; turn the power back on; within 20 seconds press the Hi, Med, and Lo buttons (in that order) to set the frequency of the fan to the control.



FAN WOBBLES ORSHAKES EXCESSIVELY

  •Be sure canopy pin is properly set into the slot on the ball.
•Check that bladeholders have not been bent during installation and blades are balanced.
•Hanger bracket and/or ceiling outlet are loosely attached: Make sure that the hanger bracket is tightly. attached to the ceiling outlet box. Make sure that the downrod assembly is secured firmly.
•Downrod is loosely attached to downrod base: Make sure that all screws are securely tightened .

FAN NOISY DURING •Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).

OPERATION •Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.

•Tighten blade holders to flywheel (or direct drive motor) and blade to bladeholder screws.

•Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.



FAN NOISY DURING
OPERATION
 

•Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
•Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.
•Tighten blade holders to flywheel (or direct drive motor) and blade to bladeholder screws.
•Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.


DOES NOT RUN ON
LOW SPEED
 

•If new, "break-in" may be required - run at higher speed for several days.



BATTERY LIFE SEEMS SHORT

  •Not using Alkaline batteries: Replace with Alkaline batteries.

• LIGHT O.K., NO FAN: Pin connectors are not making good contact, check 9 pin connector under top cover.

• FAN O.K., NO LIGHT; Defective receiver; Replace receiver. Defective motor; Replace motor. Broken socket; Replace socket.
• FAN AND LIGHT ON FULL, NO CONTROL; Defective receiver; Replace Receiver.
• MISSING ONE SPEED: Defective receiver; Replace Receiver.
• FAN DOESN'T CHANGE SPEED, LIGHT O.K.: Replace receiver.
• FAN O.K., LIGHT NOT DIM: Defective receiver; Replace Receiver
• NO REVERSE: Defective receiver; Replace Receiver.
• FAN OPERATES ONLY WHEN TRANSMITTER IS CLOSED: Check antenna wire is not touching metal plate.
• FAN STARTS WORKING BY ITSELF: Frequency interference; Change frequency


1.This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) this device may not cause harmful interference,and (2) this device must accept any interference received,including interference that may cause undesired operation.


2.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and,if not installed and used in accordance with the instructions,may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna, Increase the separation between the equipment and receiver, Connect the equipment into an outlet on a circuit different from that to which the receiver is connected, Consult the dealer or an experienced radio/TV technician for help. Note: Any changes or modifications to the transmitter or receiver not expressly approved by Casablanca Fan Company may void one's authority to operate this remote control.

For questions or to locate the nearest
Casablanca Authorized Service Center
call toll free:

1-888-227-2178

Or visit us on the webs at:
www.CasablancaFanCo.com
www.casablancafanrepair.com
www.casablancatechservice.com


 


To Find a Service Center Near You
Call Toll Free: 1-888-227-2178