Do- It Yourself Repair

 

 

 

Factory Service
Department

 

 

Parts Listing
& Pricing


 
 

Trubleshooting
Your Fan


 
 
 
 
 

 

Troubleshooting Your Fan
(Inteli-Touch Troubleshooting)




Before Requesting Service: Please follow this troubleshooting guide before contacting Casablanca Consumer Affairs Department TOLL FREE at 1-888-227-2178 Monday through Friday 7:00am - 4:00pm PST. For your convenience, you may also fax us at 1-909-629-3243.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. A vacuum cleaner brush nozzle can remove heavier dust. Surface smudges or an accumulation of dirt and dust can easily be removed by using a mild detergent and slightly dampened soft cloth. An antistatic agent may be used, but never use abrasive cleaning agents. These will damage the finish. Painted and high-gloss blades may be cleaned in the same manner.

Blades: Wood finish blades should be cleaned with a furniture polishing cloth. Occasionally, a light coat of furniture polish may be applied for added protection and beauty.

Never Lubricate this Fan!

The precision motor at the heart of your Casablanca fan features sealed bearings that are lubricated for life. Do not attempt to oil the motor.

Changing Light Bulbs

Be sure to turn power to the fan OFF at the wall switch or circuit breaker before changing light bulbs. Replace bulbs with same type as removed from the fixture. Each fan is rated for a maximum TOTAL wattage of lighting.

Exceeding the rated maximum allowable wattage for the fan will burn out the fan electronics module and void the warranty.


INTELI·TOUCH

PROBLEM
POSSIBLE REMEDIES

NO FAN OR LIGHT

Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making sure the power is turned off during this inspection.


FAN WOBBLES OR SHAKES EXCESSIVELY

Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).


FAN NOISY DURING OPERATION

Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
Tighten canopy screws and mounting plate assembly.
Tighten the blade to bladeholder screws and blade holders to flywheel.
Make sure all screws in the motor housing are snug, but not overly tight.
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or have fallen off the wire splices. Tighten or adjust as necessary.


BREAK-IN PERIOD Let fan run at high speed for two (2) hours
LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING OPERATION OF THE W-11 AND W-12 WALL CONTROLS:
Normal operation
WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN:
Normal operation
FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTERMITTENT:
Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.


 


To Find a Service Center Near You
Call Toll Free: 1-888-227-2178