Do- It Yourself Repair

 

 

 

Factory Service
Department

 

 

Parts Listing
& Pricing


 
 

Trubleshooting
Your Fan


 
 
 
 
 

 

Troubleshooting Your Fan
(3-Speed Troubleshooting
)

Before Requesting Service: Please follow this troubleshooting guide before contacting Casablanca Consumer Affairs Department TOLL FREE at 1-888-227-2178 Monday through Friday 7:00am - 4:00pm PST. For your convenience, you may also fax us at 1-909-629-3243.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. A vacuum cleaner brush nozzle can remove heavier dust. Surface smudges or an accumulation of dirt and dust can easily be removed by using a mild detergent and slightly dampened soft cloth. An antistatic agent may be used, but never use abrasive cleaning agents. These will damage the finish. Painted and high-gloss blades may be cleaned in the same manner.

Blades: Wood finish blades should be cleaned with a furniture polishing cloth. Occasionally, a light coat of furniture polish may be applied for added protection and beauty.

Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features sealed bearings that are lubricated for life. Do not attempt to oil the motor.

Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit breaker before changing light bulbs. Replace bulbs with same type as removed from the fixture. Each fan is rated for a maximum TOTAL wattage of lighting.

Exceeding the rated maximum allowable wattage for the fan will burn out the fan electronics module and void the warranty.


VERSA·TOUCH

PROBLEM
POSSIBLE REMEDIES

FAN WILL NOT START
  • Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making sure the power is turned off during this inspection.
  • Pin connectors are not making good contact. Release lockpin and check pins at end of downrod & inside coupler and also 9 pin connector under cover.
  • Battery weak - install fresh battery.
  • Fan receiver defective - replace.
  • Check the receiver and transmitter dip switch to see if they are on the same frequency setting

FAN WOBBLES OR SHAKES
EXCESSIVELY
  • Make sure hanging ball slot is properly aligned.
  • Tighten canopy and mounting crossbar screws.
  • Tighten all blade screws. Blades must be balanced (contact your dealer).

FAN NOISY DURING
OPERATION
  • Tighten glassware and light bulbs.
  • Tighten motor housing screws.
  • Tighten canopy and mounting crossbar screws.

DOES NOT RUN ON
LOW SPEED
  • If new, "break-in" may be required - run at higher speed for several days.
BATTERY LIFE
SEEMS SHORT
  • Not using Alkaline batteries: Replace with Alkaline batteries.
LIGHT O.K., NO FAN:
  • Pin connectors are not making good contact, check 9 pin connector under top cover.
FAN O.K., NO LIGHT;
  • Defective receiver; Replace receiver. Defective motor; Replace motor. Broken socket; Replace socket. Defective receiver; Replace Receiver.
FAN DOESN'T CHANGE SPEED, LIGHT O.K.:
  • Replace receiver
FAN O.K., LIGHT NOT DIM:
  • Defective receiver; ReplaceReceiver.
FAN AND LIGHT ON FULL, NO CONTROL;
  • Defective receiver; ReplaceReceiver.
MISSING ONE SPEED:
  • Defective receiver; ReplaceReceiver.
NO REVERSE
  • Defective receiver; Replace Receiver
FAN OPERATES ONLY WHEN TRANSMITTER IS CLOSED
  • Check antenna wire is not touching metal plate
FAN STARTS WORKING BY ITSELF:
  • Frequency interference; Change dip switch code.


 


To Find a Service Center Near You
Call Toll Free: 1-888-227-2178