Warranty Information

 

Factory Service
Department

General
Warranty Info

 

Waranty
and
In-Home Service


New 2007
Warranty


Wrranties
At-A-Glance



 

Detailed
Warranty Info

 








 

CASABLANCA FAN CO.®
Warranties at a Glance

 

WARRANTY EFFECTIVE

LIFE
LIFE

N/A

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

1998 - 2006
WARRANTY

LIFE

TEN (10) YEARS
AND
25 YEARS

N/A

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

'OLD'
1988 through 1997
WARRANTY

 

K-55 MOTORS
w/ Intel-Touch or
Comfort Touch
LIFE

N/A

3 Speed
Motors TEN (10)
YEARS

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

'OLD'
1987
WARRANTY

K-55 MOTORS
w/ Intel-Touch or
Comfort Touch

LIFE

N/A

3 Speed
Motors
TEN (10)
YEARS

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

ONE (1)
YEAR

'OLD'
1986
WARRANTY

N/A

N/A

TEN (10)
YEARS

ONE (1)
YEAR

90
DAYS

90
DAYS

90
DAYS

'OLD'
1985 and Prior
WARRANTY

N/A

N/A

FIVE (5)
YEARS

FIVE (5)
YEARS

ONE (1)
YEAR

90
DAYS

90
DAYS

For Products Purchased in January 2007:

WARRANTY
& IN-HOME SERVICE PROGRAM
 

120 - DAY IN-HOME SERVICE*

Where available, Casablanca will provide free in-home service* for a period of 120 days from the date of purchase or installation. Please do not return the product to the dealer. If you have any questions or need assistance with installation or operation of your fan, please call our toll free number: 1-888-227-2178 and our consumer service department will gladly assist you.

* IN-HOME SERVICE: Casablanca offers in-home service WHERE AVAILABLE as follows:

Within the first 120 days, Casablanca will send a field service representative to repair or replace the part or parts deemed to be defective from the factory, excluding blades, light kits and glass. Most service center contracts cover up to a 30 mile radius from their place of business. Casablanca will not cover repairs caused by improper installation. After the 120 day period, the Consumer will be charged for the service call and labor. Casablanca will pay for all defective parts through the duration of the parts warranty.

Note: Service Centers are required to submit a Proof of Purchase with each warranty claim. The Consumer must provide a copy of the Proof of Purchase at the time of service.

If no in-home service is available, the consumer may send an in-warranty fan to Casablanca Fan Company, Pomona, California for repair. The fan must be packaged properly, shipped and include a copy of the Proof of Purchase. The fan will be repaired and returned at no charge to the consumer, freight prepaid.

 

 


To Find a Service Center Near You
Call Toll Free: 1-888-227-2178