120 - DAY IN-HOME SERVICE*
Where available, Casablanca will provide free in-home service* for a period of 120 days from the date
of purchase or installation. Please do not return the product to the dealer. If you have any questions or
need assistance with installation or operation of your fan, please call our toll free number: 1-888-227-2178
and our consumer service department will gladly assist you.
* IN-HOME SERVICE: Casablanca offers in-home service WHERE AVAILABLE as follows:
Within the first 120 days, Casablanca will send a field service representative to repair or replace
the part or parts deemed to be defective from the factory, excluding blades, light kits and glass.
Most service center contracts cover up to a 30 mile radius from their place of business. Casablanca
will not cover repairs caused by improper installation. After the 120 day period, the Consumer will
be charged for the service call and labor. Casablanca will pay for all defective parts through
the duration of the parts warranty.
Note: Service Centers are required to submit a Proof
of Purchase with each warranty claim. The Consumer must provide a copy of the
Proof of Purchase at the time of service.
If no in-home service is available, the consumer may
send an in-warranty fan to Casablanca Fan Company, Pomona, California for repair. The fan must
be packaged properly, shipped and include a copy of the Proof of Purchase. The fan will be
repaired and returned at no charge to the consumer, freight